Comments on: The Dingbats At DHL http://www.electricvenom.com/idiots-bite/the-dingbats-at-dhl/ Mid-life crisis, motherhood and martinis Thu, 18 Mar 2010 11:05:56 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: I hate DHL http://www.electricvenom.com/idiots-bite/the-dingbats-at-dhl/comment-page-1/#comment-85595 I hate DHL Sat, 22 Dec 2007 21:57:25 +0000 http://www.electricvenom.com/2007/12/20/the-dingbats-at-dhl/#comment-85595 I was expecting a 2 day business package yesterday. It did not arrive as scheduled. I called later in the evening and was assured that it would be delivered today. The tracking had not been updated and still said "with delivery courier" for over 27 hours. This morning I made a follow up call at 9:45. I spoke to someone named Candice who told me that she was sorry but the package would probably be delivered between 11-4 today. I asked her if she expected me to wait for 12 hours all day like I did yesterday and waste my time. She said no but if I wanted to, I could make a 45 minute drive to their sorting facility and pick it up myself and that she gauranteed it would be there. I asked her how was that possible that I could pick it up in 45 minutes if they were going to deliver the package between 11 and 4. That would mean by the time I got to the sort place at 10:45 AM, my package would still not be on the truck. You expect me to believe that they can put it and all the other packages on the truck and make the first delivery in 15 minutes? Ridiculous. I then refreshed the tracking page and it finally got updated and said the package was with the courier again. The time stamp for that was 7:50AM. I asked the woman on the phone to check it again. She noticed it was on the truck. I got irate and asked her why on earth did she suggest that I go pick and promise that the package would be there when it was on the truck by 7:50AM. I told her to stop lying to me. If I did not refresh the page I would have wasted an hour and a half in driving time only to find that my package was not there. DHL is the worst. It's one thing to suck at your job. It's another thing to lie to cover it up. DHL does both! I was expecting a 2 day business package yesterday. It did not arrive as scheduled. I called later in the evening and was assured that it would be delivered today. The tracking had not been updated and still said “with delivery courier” for over 27 hours. This morning I made a follow up call at 9:45. I spoke to someone named Candice who told me that she was sorry but the package would probably be delivered between 11-4 today. I asked her if she expected me to wait for 12 hours all day like I did yesterday and waste my time. She said no but if I wanted to, I could make a 45 minute drive to their sorting facility and pick it up myself and that she gauranteed it would be there. I asked her how was that possible that I could pick it up in 45 minutes if they were going to deliver the package between 11 and 4. That would mean by the time I got to the sort place at 10:45 AM, my package would still not be on the truck. You expect me to believe that they can put it and all the other packages on the truck and make the first delivery in 15 minutes? Ridiculous. I then refreshed the tracking page and it finally got updated and said the package was with the courier again. The time stamp for that was 7:50AM. I asked the woman on the phone to check it again. She noticed it was on the truck. I got irate and asked her why on earth did she suggest that I go pick and promise that the package would be there when it was on the truck by 7:50AM. I told her to stop lying to me. If I did not refresh the page I would have wasted an hour and a half in driving time only to find that my package was not there. DHL is the worst. It’s one thing to suck at your job. It’s another thing to lie to cover it up. DHL does both!

]]> By: Venomous Kate http://www.electricvenom.com/idiots-bite/the-dingbats-at-dhl/comment-page-1/#comment-85593 Venomous Kate Sat, 22 Dec 2007 17:54:41 +0000 http://www.electricvenom.com/2007/12/20/the-dingbats-at-dhl/#comment-85593 There's always that possibility. At this point, it wouldn't surprise me, either. There’s always that possibility. At this point, it wouldn’t surprise me, either.

]]> By: Lincoln http://www.electricvenom.com/idiots-bite/the-dingbats-at-dhl/comment-page-1/#comment-85591 Lincoln Sat, 22 Dec 2007 17:38:39 +0000 http://www.electricvenom.com/2007/12/20/the-dingbats-at-dhl/#comment-85591 Sounds like grand larceny to me, if they're not going to try anymore. Wonder if the DHL driver just kept it for himself? :-O Sounds like grand larceny to me, if they’re not going to try anymore. Wonder if the DHL driver just kept it for himself? :-O

]]> By: Venomous Kate http://www.electricvenom.com/idiots-bite/the-dingbats-at-dhl/comment-page-1/#comment-85589 Venomous Kate Sat, 22 Dec 2007 17:31:31 +0000 http://www.electricvenom.com/2007/12/20/the-dingbats-at-dhl/#comment-85589 That was my thought, too, Nikki. I still haven't received my package (they're no longer attempting delivery, it looks like). I wonder how many other people are being treated similarly? That was my thought, too, Nikki. I still haven’t received my package (they’re no longer attempting delivery, it looks like). I wonder how many other people are being treated similarly?

]]> By: Nikki-ann http://www.electricvenom.com/idiots-bite/the-dingbats-at-dhl/comment-page-1/#comment-85585 Nikki-ann Sat, 22 Dec 2007 11:25:14 +0000 http://www.electricvenom.com/2007/12/20/the-dingbats-at-dhl/#comment-85585 That is just unbelievable! Just how many other people (who don't have blogs) has this happened to as well?! I'm blessed with the fact that my brother has worked for 50% of the delivey companies around here so if there's any problem I get him to call one of his ex-colleagues who kindly produce my package. I hope you've finally received your order (via UPS, obviously!). <em>Nikki-ann's last blog post..<a href='http://www.nikki-ann.co.uk/wordpress/2007/12/17/where-were-you/' rel="nofollow">Where were you?</a></em> That is just unbelievable! Just how many other people (who don’t have blogs) has this happened to as well?!

I’m blessed with the fact that my brother has worked for 50% of the delivey companies around here so if there’s any problem I get him to call one of his ex-colleagues who kindly produce my package.

I hope you’ve finally received your order (via UPS, obviously!).

Nikki-ann’s last blog post..Where were you?

]]> By: Venomous Kate http://www.electricvenom.com/idiots-bite/the-dingbats-at-dhl/comment-page-1/#comment-85532 Venomous Kate Fri, 21 Dec 2007 17:07:57 +0000 http://www.electricvenom.com/2007/12/20/the-dingbats-at-dhl/#comment-85532 Pathetic, isn't it? I've decided that in the future if I order something and find out it's being shipped via DHL, I'm canceling my order IMMEDIATELY. I just don't have the time or patience for such crap. Pathetic, isn’t it? I’ve decided that in the future if I order something and find out it’s being shipped via DHL, I’m canceling my order IMMEDIATELY. I just don’t have the time or patience for such crap.

]]> By: Lincoln http://www.electricvenom.com/idiots-bite/the-dingbats-at-dhl/comment-page-1/#comment-85529 Lincoln Fri, 21 Dec 2007 15:39:27 +0000 http://www.electricvenom.com/2007/12/20/the-dingbats-at-dhl/#comment-85529 Man, I couldn't help but laugh. That is the longest and funniest tracking list I've ever seen. :D Man, I couldn’t help but laugh. That is the longest and funniest tracking list I’ve ever seen. :D

]]> By: Venomous Kate http://www.electricvenom.com/idiots-bite/the-dingbats-at-dhl/comment-page-1/#comment-85525 Venomous Kate Fri, 21 Dec 2007 14:23:15 +0000 http://www.electricvenom.com/2007/12/20/the-dingbats-at-dhl/#comment-85525 Hey, guess what? It's not even out for delivery today. Glad I went ahead and asked Amazon to re-send everything via UPS! Hey, guess what? It’s not even out for delivery today.

Glad I went ahead and asked Amazon to re-send everything via UPS!

]]> By: Lynne http://www.electricvenom.com/idiots-bite/the-dingbats-at-dhl/comment-page-1/#comment-85516 Lynne Fri, 21 Dec 2007 03:15:31 +0000 http://www.electricvenom.com/2007/12/20/the-dingbats-at-dhl/#comment-85516 Oh my god! That's insane! That is absolutely the worst customer service. Of course, what can we expect from a company that the USPS contracts through. I guess they have the same low standards. Oh my god! That’s insane! That is absolutely the worst customer service. Of course, what can we expect from a company that the USPS contracts through. I guess they have the same low standards.

]]> By: Margi http://www.electricvenom.com/idiots-bite/the-dingbats-at-dhl/comment-page-1/#comment-85513 Margi Fri, 21 Dec 2007 02:26:20 +0000 http://www.electricvenom.com/2007/12/20/the-dingbats-at-dhl/#comment-85513 Oh mah gah. I would be beside myself! What a load of shit this company is! *smoke coming out of ears* Oh mah gah. I would be beside myself! What a load of shit this company is! *smoke coming out of ears*

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