Verizon’s Act Of Senseless Kindness
Verizon gets bashed a lot these days, sometimes deservedly so. I’ve been a customer of theirs for years, and yet I’ve never hesitated to complain about the way they nickel-and-dime me to death. (Selling me “Unlimited” text messages that really means only 100 non-Verizon text messages, for instance.)
Sometimes, though, they get things right like the recent improvements that have tripled my signal strength.
Or the way they helped an 80-year-old man who’d taken to calling his late wife’s old cell phone number every day for three years just so he could hear her voice again. Unfortunately, the message was lost when the company archived old greetings and messages, leaving the man bereft.
Until they learned about what had happened, that is. They restored the message, and now Charles Whiting can hear his late wife’s voice whenever he wants.
Sweet, huh?
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Wow, it’s nice to hear a nice story about the phone company for a change.
Meh. Just like the bastards who think a lifetime of sinnin’ and drinkin’ and buggery can be erased by walking a little old lady across the street. Or, like in the movies when the evil overlord has a sentimental, almost human moment to sucker in the poor fools.
:o)
I am glad for Mr. Whiting, regardless.
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I thought it was touching.
I currently work for “Ginormous International Wireless Telecom” and have come to realize that phone companies aren’t evil, customers are just ignorant. Most of the bill dispute calls our Customer Service Reps receive are a result of customers not reading their contracts and then adding to the problem by never reading their bill until it jumps up outrageously high because they “thought” their plan included nights, weekends, mobile to mobile, free texting, fill in the blank when it doesn’t.
Once I started doing that sort of work I went through all of our bills with a fine tooth comb. Found out our cable provider was actually “renting” us that convenient DVR for 20 freaking bucks a month.
Verizon did good. It takes a lot of time to pull one message off a server, especially one that’s been archived. Cell phone companies are made up with people.
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