Netflix Outage Results In Customer Credit
Online DVD and on-demand video giant Netflix suffered a severe service disruption last week. This was only the second service interruption in the company’s nearly 10-year history.
Although the “mystery outage” didn’t affect on-line viewing or ordering of movies, it did prevent Netflix from shipping movies via U.S. mail for three days. But the company has no plans to leave consumers feeling the brunt of the problem.
Netflix customers whose movies were delayed will receive a 15% credit on their next billing cycle. New subscribers still using the free 2-week trial will receive an additional week without charge.
If you ask me, that’s some impressive customer service.
*never tease someone who is dieting* *never tease someone who is dieting* *never tease...
And I was one of the affected customers… even though I did not realize it at the time. I find it very impressive that a company would be proactive in this era of it’s_always_the_customer’s_fault. Yay Netflix!
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Although I’m a customer, I really only use the Roku player and the online viewing – I’m also the tester for the “absolutely no late fees ever” (DVDs will spend upwards of 3 to 4 months at my house), so I was not affected – but yes, I agree, their Customer Service is top notch.
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More About Saying You’re Sorry: NetFlix Does It Right…
From NYTimes Via Good Experience:
Netflix, the DVD-by-mail service, largely ceased shipping DVDs to its 8.4 million subscribers for three days this week. The company vaguely blames a technology glitch.
Yet, as a result of the mess — which was resolve…