Online DVD and on-demand video giant Netflix suffered a severe service disruption last week. This was only the second service interruption in the company’s nearly 10-year history.
Although the “mystery outage” didn’t affect on-line viewing or ordering of movies, it did prevent Netflix from shipping movies via U.S. mail for three days. But the company has no plans to leave consumers feeling the brunt of the problem.
Netflix customers whose movies were delayed will receive a 15% credit on their next billing cycle. New subscribers still using the free 2-week trial will receive an additional week without charge.
If you ask me, that’s some impressive customer service.